Frequently Asked Questions

Yes, within a daily allowance. Every free account gets 15 credits every day to spend on any tool, with no payment or subscription required. If you need more, you can buy credits or subscribe.

You can try our tools without an account and start converting, merging, or editing your files right away. To download the result you need a free account with a verified email, which also gives you daily credits and a history of your conversions.

We prioritize your privacy. All files are transferred over a secure, encrypted connection (SSL). We automatically and permanently delete all uploaded and processed files from our servers within one hour.

We support a wide range of formats, including Microsoft Office (Word, Excel, PowerPoint), images (JPG, PNG, TIFF), and of course, PDF. Each tool's page specifies the exact formats it accepts.

Yes. Each tool has a file size limit, shown on its page before you upload, and your plan sets how many files you can upload at once. Free accounts get daily credits to spend on conversions; paid plans add more credits and higher limits.

Yes, most of our tools support batch processing. You can upload multiple files at once and they will all be processed together. Some tools like Merge PDF are specifically designed to combine multiple files into one.

All uploaded and processed files are automatically deleted from our servers within one hour. We do not keep any copies. If you have an account, download links remain in your history but expire once the files are deleted. The only exception is a file you explicitly choose to share with us to report a problem: that copy is kept temporarily, for up to 14 days, and then deleted.

Yes! Beyond PDF tools, we offer image converters (JPG, PNG, WEBP, HEIC, SVG, and more), image optimizers, video converters (MP4, MOV, AVI, MKV), audio converters, and OCR text recognition — over 120 tools in total.

Conversion time can vary depending on the file size, its complexity, and our current server load. Most conversions are completed in under a minute. If you experience a long delay, please try again or contact support.

We use industry-leading software to ensure the highest quality conversions. However, complex layouts, custom fonts, or intricate formatting can sometimes cause minor variations. For best results, use standard fonts and layouts.

Absolutely. Our website is fully responsive and designed to work seamlessly on all modern devices, including smartphones and tablets, so you can manage your documents on the go.

First, please check your internet connection. If the connection is stable, ensure your file is not corrupted and is within the size limit for the tool. Refreshing the page and trying again often solves the issue.

Closing your browser does not stop a conversion that has already started: it finishes on our servers. If you are signed in, you can download the result from your dashboard; either way, files are deleted automatically within one hour.

Yes. Our Protect PDF tool lets you add a password to any PDF file. If you have a password-protected PDF you need to open, our Unlock PDF tool can remove the restrictions — provided you know the correct password.

Yes, our OCR PDF tool can extract text from scanned PDFs and images. It recognizes text in the document and makes the PDF searchable and copy-pasteable, which is ideal for scanned documents or photos of text.

GuruPDF works on all modern browsers, including Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, and Opera. We recommend keeping your browser up to date for the best experience.